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Connect the flexible extension securely, insert it carefully into the compatible valve and inflate gradually. Avoid forcing the extension or overinflating the product. Always follow the inflation guidance supplied with the exercise ball or inflatable item.
Why does the pump have a flexible extension?
The extension helps reduce sideways pressure on sensitive exercise-ball valves during inflation.
Is it suitable for every inflatable product?
It is intended for compatible inflatable exercise and physiotherapy balls. Check the product valve and manufacturer instructions before use.
How should it be stored?
Keep the pump and extension clean, dry and protected from bending or crushing.
money-back guarantee if not satisfied
Certified therapeutic quality standards
Your data is encrypted and protected
We pack and ship your order with care, the same business day
We believe in building better
Real people making great products
We offer standard shipping (3-6 business days) and express shipping (2-4 business days) to most locations in Australia. Orders are processed within 1-2 business days before shipment. Shipping times may vary depending on your location and current demand. You'll receive a tracking number via email once your order ships.
We offer a 30-day return policy for most products. Items must be unused, in original condition, and in original packaging. For therapeutic products that have been used for medical purposes, please contact our customer service team to discuss your specific situation. Return shipping is free for defective items; otherwise, customers cover return shipping costs.
All our rehabilitation and therapeutic products are made from high-quality, medical-grade materials that meet strict safety and quality standards. We use hypoallergenic, non-toxic materials wherever possible. Each product page includes detailed information about materials and certifications. If you have specific allergies or sensitivities, please review the product details or contact us for more information.
Each product comes with detailed instructions and usage guidelines. We recommend reading all instructions carefully before first use. For therapeutic products, we suggest consulting with a healthcare professional or physiotherapist to ensure proper usage for your specific condition. Video tutorials are available on our website for many products. If you have questions about proper usage, our customer service team is happy to help.
Most of our products come with a 1-year manufacturer's warranty covering defects in materials and workmanship. The warranty does not cover normal wear and tear, misuse, or damage from accidents. Some premium products may include extended warranty options. Warranty details are provided with each product. For warranty claims, please contact our customer service team with proof of purchase and photos of the issue.