1. What is REHABESHOP?
REHABESHOP is an online healthcare and wellness store offering rehabilitation, recovery, mobility, and wellness products designed to support comfort, movement, and overall wellbeing.
2. Where do you ship?
We currently ship across Australia and selected international locations. Shipping availability may vary depending on the product and destination.
3. How long does shipping take?
Estimated delivery times:
- Standard Shipping: 3–8 business days
- Express Shipping: 1–5 business days
- International Shipping: 7–21 business days
Delivery times may vary depending on location, courier services, and external factors.
4. How can I track my order?
Once your order is shipped, you will receive a tracking number via email. You can use this tracking number to monitor your shipment through the courier's tracking system.
5. What payment methods do you accept?
We accept secure payments through trusted payment providers including:
- Credit Cards
- Debit Cards
- PayPal
- Apple Pay
- Google Pay
- Shopify Payments
Available methods may vary depending on your region.
6. Is my payment information secure?
Yes. REHABSHOP uses secure encrypted payment gateways and SSL technology to help protect customer transactions and personal information. We do not store sensitive payment card information on our servers.
7. Can I return a product?
Yes. Eligible products may be returned according to our Return & Refund Policy. Returned items must generally:
- Be unused
- Be in original packaging
- Meet return eligibility requirements
Some healthcare or hygiene-related products may not be eligible for return once opened.
8. How do I request a refund?
To request a refund:
- Contact our support team
- Provide your order number
- Explain the reason for the request
Our team will review your request and provide return instructions if eligible.
9. What should I do if my order arrives damaged?
If your item arrives damaged or incorrect:
- Contact us within 48 hours of delivery
- Include photos of the product and packaging
- Provide your order details
We will review the issue and help resolve it as quickly as possible.
10. Can I cancel my order?
Orders may only be canceled before they are processed or shipped. Please contact us as soon as possible if you need to modify or cancel an order.
11. Do you offer international shipping?
Yes, selected products are available for international shipping. International customers may be responsible for customs duties, taxes, or import charges depending on their country.
12. Are your products medical devices?
REHABSHOP products are intended for wellness, recovery, rehabilitation, and general support purposes only. Our products are not intended to replace professional medical advice, diagnosis, or treatment. Customers should consult qualified healthcare professionals before using rehabilitation or healthcare products.
13. How can I contact customer support?
You can contact our support team using the details below:
Business Name: REHABSHOP
Email: sales@rehabeshop.com.au
Website: www.rehabeshop.com.au
14. Do you offer promotions or discounts?
REHABSHOP may occasionally offer:
- Seasonal sales
- Promotional discounts
- Limited-time offers
- Special campaigns
Customers can subscribe to updates to stay informed about promotions.
15. How do I know if a product is in stock?
Product availability is displayed on the product page. If an item becomes unavailable after purchase, our team will contact you regarding replacement, delay, or refund options.
16. Can I change my shipping address after placing an order?
Address changes may be possible before the order is processed or shipped. Please contact us immediately if you need to update shipping details.
17. Why was my payment declined?
Payments may fail due to:
- Incorrect card details
- Insufficient funds
- Bank restrictions
- Security verification issues
Please contact your bank or try another payment method if your payment is declined.
18. Do you store customer information securely?
Yes. REHABSHOP uses secure systems, encryption technologies, and trusted ecommerce platforms to help protect customer information and website security.