1. What is REHABESHOP?
REHABESHOP is an online healthcare and wellness store offering rehabilitation, recovery, mobility and wellness products designed to support comfort, movement and everyday wellbeing.
2. Where do you ship?
We currently deliver within Australia only. Available shipping methods may vary according to the delivery address and the products in the cart.
3. How much is shipping and how long does delivery take?
Shipping is based on the combined total weight of all products in the cart. The exact Standard and Express charge is displayed at checkout before payment.
- Standard: approximately 3–5 business days after dispatch
- Express: approximately 1–2 business days after dispatch
Regional and remote deliveries may take longer. View our Shipping Policy for the current weight-based rate table and full details.
4. How can I track my order?
Once your order is shipped, you will receive a tracking number via email. You can use this tracking number to monitor your shipment through the courier's tracking system.
5. What payment methods do you accept?
We accept secure payments through trusted payment providers including:
- Credit Cards
- Debit Cards
- PayPal
- Apple Pay
- Google Pay
- Shopify Payments
Available methods may vary depending on your region.
6. Is my payment information secure?
Yes. REHABESHOP uses secure encrypted payment gateways and SSL technology to help protect customer transactions and personal information. We do not store sensitive payment card information on our servers.
7. Can I return a product?
Yes. Eligible products may be returned according to our Return & Refund Policy. Returned items must generally:
- Be unused
- Be in original packaging
- Meet return eligibility requirements
Some healthcare or hygiene-related products may not be eligible for return once opened.
8. How do I request a refund?
Contact our support team, provide your order number and explain the reason for the request. Our team will review the request and provide return instructions if eligible.
9. What should I do if my order arrives damaged?
Contact us within 48 hours of delivery. Include your order details and clear photographs of the product, parcel and packaging so we can review the issue promptly.
10. Can I cancel my order?
Orders may only be cancelled before they are processed or shipped. Please contact us as soon as possible if you need to modify or cancel an order.
11. Do you offer international shipping?
No. REHABESHOP currently delivers within Australia only.
12. Are your products medical devices?
REHABESHOP products are intended for wellness, recovery, rehabilitation and general support purposes as described on each product page. Product information does not replace professional medical advice, diagnosis or treatment. Consult a qualified healthcare professional if you are unsure whether a product is appropriate for you.
13. How can I contact customer support?
Business Name: REHABESHOP
Email: sales@rehabeshop.com.au
Phone: (08) 6187 5557
Location: WA, Australia
Website: rehabeshop.com.au
14. Do you offer promotions or discounts?
REHABESHOP may occasionally offer seasonal sales, promotional discounts, limited-time offers or special campaigns. Customers can subscribe to updates to stay informed.
15. How do I know if a product is in stock?
Product availability is displayed on the product page. If an item becomes unavailable after purchase, our team will contact you regarding replacement, delay or refund options.
16. Can I change my shipping address after placing an order?
Address changes may be possible before the order is processed or shipped. Contact us immediately if you need to update the delivery details.
17. Why was my payment declined?
Payments may fail because of incorrect card details, insufficient funds, bank restrictions or security verification. Contact your bank or try another payment method if the payment is declined.
18. Do you store customer information securely?
Yes. REHABESHOP uses secure systems, encryption technologies and trusted ecommerce services to help protect customer information and website security.
Last updated: 30 July 2026