Shipping Policy

REHABESHOP delivers rehabilitation, recovery and mobility products across Australia. This policy explains our current processing times, weight-based shipping charges, delivery estimates and customer responsibilities.

1. Order Processing

Orders are usually dispatched within 1–2 business days after payment confirmation.
Orders placed on weekends or public holidays are processed on the next business day.
Processing may take longer during peak periods, major promotions or unexpected stock delays.

2. Delivery Locations

REHABESHOP currently delivers within Australia only. Available shipping methods may vary according to the delivery address and the products in the cart.

3. Weight-Based Shipping Charges

Shipping is calculated using the combined total weight of all products in the cart. Shopify applies one shipping rate to the whole order according to the applicable weight band. The final charge is displayed at checkout before payment.

Combined cart weight	Standard	Express
0–1 kg	A$14.99	A$19.99
Over 1–2 kg	A$18.99	A$23.99
Over 2–3 kg	A$21.99	A$27.99
Over 3–4 kg	A$24.99	A$29.99
Over 4–5 kg	A$27.99	A$32.99
Over 5–6 kg	A$29.99	A$35.99
Over 6–7 kg	A$31.99	A$38.99
Over 7 kg	A$34.99	A$41.99

All shipping prices are in Australian dollars. Any active promotion or checkout-specific adjustment will be shown before payment, and the amount displayed at checkout is the amount charged.

4. Estimated Delivery Timeframes

Standard: approximately 3–5 business days after dispatch.
Express: approximately 1–2 business days after dispatch.

These are estimates, not guarantees. Deliveries to regional or remote areas may take longer. Public holidays, weather, courier disruptions and other events outside our control may also affect delivery.

5. Order Tracking

Tracking information is emailed after dispatch. Carrier tracking may take a short time to update after the parcel is collected or lodged.

6. Shipping Addresses

Customers must provide a complete and accurate delivery address. REHABESHOP is not responsible for delays, losses or additional carrier charges caused by incorrect or incomplete information. Contact us promptly if an address needs to be corrected before dispatch.

7. Delayed or Lost Shipments

If tracking has not updated for an extended period or a parcel appears significantly delayed, contact our support team. We will assist with the carrier investigation where appropriate.

8. Damaged Deliveries

If an order arrives damaged, contact us within 48 hours of delivery. Include the order number and clear photographs of the product, parcel and packaging, and retain the packaging while the matter is reviewed.