At REHABESHOP, we are committed to delivering your orders quickly, securely, and efficiently. Please review our Shipping Policy below for important information regarding order processing, delivery timelines, and shipping responsibilities.
1. Order Processing
- Orders are typically processed within 1–3 business days after payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next business day.
- Processing times may vary during peak periods, sales events, or due to high order volumes.
2. Shipping Locations
REHABESHOP currently ships across Australia and selected international locations.
Shipping availability may vary depending on the product and destination.
3. Shipping Costs
- Shipping fees are calculated at checkout based on product size, weight, and delivery location.
- Free shipping promotions may apply to selected products or order values where advertised.
4. Delivery Timeframes
Estimated delivery times:
- Australia Standard Shipping: 3–10 business days
- Australia Express Shipping: 1–5 business days
- International Shipping: 7–21 business days
Delivery times are estimates only and may vary depending on:
- Courier services
- Remote delivery areas
- Customs processing
- Public holidays
- Weather or unexpected delays
5. Order Tracking
Customers will receive tracking information via email once orders have been shipped.
Tracking updates are provided by shipping carriers and may take time to appear after dispatch.
6. Incorrect Shipping Information
Customers are responsible for providing accurate shipping and contact information.
REHABESHOP is not responsible for:
- Delays caused by incorrect addresses
- Lost packages due to incorrect customer information
- Additional shipping charges caused by address corrections or re-delivery
7. Delayed or Lost Shipments
While we work with trusted shipping partners, delays may occasionally occur outside our control.
REHABESHOP is not liable for delays caused by:
- Courier issues
- Customs clearance
- Weather conditions
- Public holidays
- External disruptions
If your shipment appears lost or significantly delayed, please contact our support team for assistance.
8. Damaged Packages
If your order arrives damaged:
- Contact us within 48 hours of delivery
- Include photos of the damaged packaging and products
- Retain original packaging where possible
We will review the issue and assist with a suitable resolution.
9. International Shipping & Customs
International customers may be responsible for:
- Customs duties
- Import taxes
- Additional fees charged by local authorities
These charges are determined by the destination country and are not controlled by REHABESHOP.
10. Shipping Restrictions
Certain products may have shipping limitations depending on:
- Destination country
- Carrier restrictions
- Local regulations
REHABESHOP reserves the right to refuse shipment to certain regions where necessary.
11. Contact Information
Business Name: REHABESHOP
Email: support@rehabeshop.com.au
Contact Number: +61406377710
Website: www.rehabeshop.com.au