At REHABESHOP, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.
1. Return Eligibility
Products may be eligible for return if:
- The item is unused and in original condition
- The product is returned in original packaging
- The return request is submitted within 14 days of delivery
- Proof of purchase or order confirmation is provided
For hygiene and safety reasons, certain healthcare or personal-use products may not be eligible for return once opened or used.
2. Non-Returnable Items
The following items may not be eligible for return:
- Opened or used healthcare products
- Personal hygiene items
- Clearance or final sale products
- Gift cards
- Customized or special-order items
REHABESHOP reserves the right to refuse returns that do not meet policy conditions.
3. Return Process
To request a return:
- Contact our support team at sales@rehabeshop.com
- Include your order number and reason for return
- Wait for return approval and instructions
- Ship the item back using the provided return details
Returns sent without prior approval may not be accepted.
4. Return Shipping Costs
Customers are generally responsible for return shipping costs unless the product is defective, damaged, or incorrect. Original shipping charges are non-refundable unless required by law.
We recommend using a trackable shipping service for returned items.
5. Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect item:
- Contact us within 48 hours of delivery
- Provide clear photos of the item and packaging
- Include your order details
We will review the issue and provide a suitable resolution, which may include:
- Replacement
- Store credit
- Refund
6. Refund Process
Once your returned item is received and inspected:
- You will be notified regarding approval or rejection of your refund
- Approved refunds will be processed to the original payment method
Refund processing times may vary depending on banks or payment providers.
7. Late or Missing Refunds
If you have not received your refund:
- Check your bank account again
- Contact your payment provider or bank
- Processing delays may occur depending on financial institutions
If you still require assistance, contact our support team.
8. Exchanges
Exchanges may be offered for defective, damaged, or incorrect products subject to stock availability.
9. Medical & Hygiene Notice
Due to health and hygiene standards, some rehabilitation and healthcare products cannot be returned once opened or used.
This policy helps ensure customer safety and product integrity.
10. Policy Updates
REHABESHOP reserves the right to modify this Return & Refund Policy at any time without prior notice. Changes will be updated on this page.
11. Contact Information
Business Name: REHABESHOP
Email: support@rehabeshop.com.au
Contact Number: +61406377710
Website: www.rehabeshop.com.au