Orders are processed within 1-3 business days after payment confirmation. Orders placed on weekends and public holidays will be processed on the next business day.

Processing times may vary during peak periods such as sales events or holiday seasons.

We ship across Australia and to selected international locations. Shipping availability may vary depending on the product and destination.

If you are unsure whether we ship to your location, please contact us before placing your order.

Shipping costs are calculated at checkout based on the size, weight, and destination of your order.

Free shipping may apply to eligible orders where advertised. Please check our current promotions for details.

Estimated delivery timeframes are as follows:

• Australia Standard: 3-10 business days
• Australia Express: 1-5 business days
• International: 7-21 business days

These are estimates only and may vary due to courier delays, remote area delivery, customs processing, public holidays, or adverse weather conditions.

Once your order has been dispatched, you will receive tracking information via email. Tracking updates are provided by the carrier and may take some time to appear in the system.

If you have not received tracking information within 3 business days of your order being placed, please contact us.

Customers are responsible for providing accurate shipping addresses. REHABSHOP is not responsible for delays or lost packages resulting from incorrect or incomplete shipping information.

Additional charges may apply if address corrections are required after dispatch.

REHABSHOP is not liable for delays caused by courier issues, customs processing, adverse weather conditions, public holidays, or other external disruptions beyond our control.

If your order is lost or significantly delayed, please contact our support team and we will work with the carrier to resolve the issue.

If your package arrives damaged, please contact us within 48 hours of delivery with photos of the damaged packaging and products.

Please retain all original packaging materials. We will work with you to arrange a resolution, which may include a replacement or refund.

International customers may be responsible for customs duties, import taxes, and additional fees as determined by their destination country.

These charges are not included in the product price or shipping cost and are the responsibility of the customer. Please check with your local customs office for more information.

Certain products may have shipping limitations based on destination, carrier restrictions, or local regulations.

REHABSHOP reserves the right to refuse shipment to certain regions if required by law or carrier policy. If your order cannot be shipped to your location, we will notify you and issue a full refund.