REHABESHOP is an Australian-owned online store based in Perth, Western Australia. Our suppliers and warehouse partners are located across Australia, helping us arrange delivery of rehabilitation, mobility, orthotic and recovery products to customers nationwide. If you need help comparing products, checking a size or understanding an order, you can contact our team during business hours. We aim to respond promptly, and our website chat gives you a quick way to start a conversation.
REHABESHOP at a glance
- Based in: Perth, Western Australia
- Shopping: Online, with delivery across Australia
- Fulfilment: A network of suppliers and warehouse partners in locations across Australia
- Products: Braces, supports, orthotics, post-operative footwear, exercise and therapy equipment, mobility aids and recovery essentials
- Support hours: Monday to Friday, 9:00 am–5:00 pm AWST
- Contact: Send a message, use the website chat, email sales@rehabeshop.com.au or call 0406 377 710
Here is what you can expect when you shop with us, from finding a product to receiving your order.
Start with the support you need
Choosing a rehabilitation product can be confusing when two items look similar but serve different purposes. Our product categories are arranged to help you browse by need, including foot and orthotic products and braces and supports by body area. You can also explore the full range for exercise, therapy, mobility and everyday support.
Each product page is the place to check its intended use, available sizes, options and current price. For example, a support intended for everyday comfort may differ from a device prescribed after surgery. If a size chart or product description is unclear, ask us before ordering. We can help explain product information and order options; a qualified healthcare professional should advise on clinical suitability.
Fast, practical help during business hours
Questions do not always fit a product filter. You may need to know whether a brace comes in a left or right version, whether a pillowcase fits a particular pillow, or when an item is likely to dispatch. REHABESHOP offers contact options so you can ask about products, sizing, availability and existing orders.
Our published business hours are Monday to Friday, 9:00 am–5:00 pm Australian Western Standard Time. For the quickest start, use the “Chat with us” option on the website or send us a message with the product name, size and your question. We aim to reply promptly during business hours; response time depends on enquiry volume and whether we need to confirm information with a supplier. If you write outside those hours, we will handle your message when the team is available.
For an order enquiry, include your order number. For sizing help, tell us the exact product and measurements requested by its size guide. Those details help us give you a useful answer sooner.
Why timely service matters in healthcare
We understand that time matters when someone is waiting for a brace, mobility aid or recovery product. An upcoming appointment, a discharge plan or the need to make daily life more comfortable can make every hour feel important. That is why we treat time-sensitive enquiries seriously and work to give customers clear information about product options, availability and dispatch.
REHABESHOP is based in Perth, but our suppliers and warehouse partners are in locations across Australia. This network helps us source products and arrange fulfilment from available locations; for some orders it can reduce the time a parcel spends travelling. Where an item ships from depends on stock and the product ordered, so we confirm specific availability and timing rather than assume every order will arrive at the same speed.
Australia-wide delivery with clear estimates
According to our shipping policy, orders are usually dispatched within 1–2 business days after payment confirmation. Processing can take longer during busy periods or if stock is delayed. The available shipping options and charges are shown at checkout.
The policy currently estimates standard delivery at about 3–5 business days after dispatch and express delivery at about 1–2 business days after dispatch. These are estimates, not guaranteed arrival dates. Regional destinations and courier disruptions can take longer. Tracking information is emailed after dispatch, although the carrier may need a little time to show its first scan.
If you need an item for a particular appointment or treatment date, contact us before ordering to check availability and likely dispatch timing.
Clear product information and straightforward policies
We want customers to know what they are choosing and how an order works. Review the product description and size guide before checkout, and check the returns and refund policy if you may need to return an item. Some healthcare and special-order products have restrictions, so the policy and any product-specific terms matter.
We also explain the limits of online product guidance. REHABESHOP is a retailer; we do not diagnose injuries or prescribe treatment. If you are recovering from surgery, living with a medical condition or unsure whether a device is suitable, follow your clinician’s advice.
Why shop with REHABESHOP?
- One place to browse: Explore supports, orthotics, therapy products and mobility essentials in an organised catalogue.
- Help with the details: Ask about sizing, variants, availability and orders during business hours.
- Delivery information you can check: Read the current shipping estimates and see the final shipping cost at checkout.
- Australian context: Shop with an Australian-owned online retailer based in Perth, supported by supplier and warehouse partners across the country.
Our goal is simple: make it easier to find practical support products and get a clear answer when you need help.
Frequently asked questions
Where is REHABESHOP based?
REHABESHOP is an Australian-owned online rehabilitation and wellness retailer based in Perth, Western Australia. We deliver products across Australia.
What are REHABESHOP’s business hours?
Our published support hours are Monday to Friday, 9:00 am–5:00 pm AWST. You can send a message outside those hours and we will respond when the team is available.
Will I get an instant reply?
The website chat is a quick way to start a conversation, and our team aims to respond promptly during business hours. A human reply at an exact time cannot be guaranteed, especially when a question needs a supplier or product check.
How quickly does REHABESHOP ship?
Orders are usually dispatched within 1–2 business days after payment confirmation. Delivery time begins after dispatch and varies by shipping method, destination and stock availability. Check the current shipping policy for details.
Do orders always ship from Perth?
No. REHABESHOP is based in Perth, and products may be fulfilled through suppliers or warehouse partners in different parts of Australia. The dispatch location depends on the item and available stock. Contact us if timing is important for your order.
Can you tell me which brace is right for my injury?
We can explain a product’s features, sizing and ordering options. For a medical recommendation or post-operative plan, speak with a qualified healthcare professional.
Find support with confidence
Browse REHABESHOP categories to find the type of product you need. If you have a question, contact our Perth-based team with the product name or your order number. We are here to make shopping for rehabilitation and everyday support clearer and easier.
Business hours, product availability and delivery estimates may change. Check the relevant product page, checkout and store policies for the latest information.
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